Privacy Policy

1. Information We Collect

To provide you with the best possible experience, we collect a few types of information:

• Personal details — such as your name, email address, shipping address, and phone number when you create an account or place an order.
• Payment information — we use secure, third-party payment processors. We do not store your full credit card details on our servers.
• Subscription preferences — including your genre interests, reading habits, and box preferences so we can curate the best experience for you.
• Website usage data — such as pages visited, time spent on site, and device information, collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and subscription boxes.
• Communicate with you about your account, orders, and upcoming boxes.
• Personalize your reading recommendations and box curation.
• Improve our website, products, and customer experience.
• Send you occasional updates, offers, and bookish news (only if you have opted in).

3. Cookies & Tracking

We use cookies and similar technologies to make your browsing experience smoother — think of them as little bookmarks that help us remember your preferences. You can manage or disable cookies through your browser settings at any time, though some features of our site may not work as intended without them.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners who help us run Paper Trail, such as:

• Payment processors to handle secure transactions.
• Shipping carriers to deliver your orders and boxes.
• Email service providers to send order confirmations and newsletters.

These partners are contractually obligated to protect your data and use it only for the services they provide to us.

5. Data Security

We take the security of your personal information seriously. We use industry-standard encryption, secure servers, and regular security audits to protect your data from unauthorized access, loss, or misuse. While no system is 100% foolproof, we work hard to keep your information as safe as a well-loved book on a high shelf.

6. Your Rights & Choices

You have control over your personal information. You can:

• Access, update, or delete your account information at any time.
• Opt out of marketing emails by clicking the unsubscribe link in any message.
• Request a copy of the data we hold about you.
• Ask us to delete your account and associated data.

To exercise any of these rights, simply contact us at questions@ondpapertrail.com.

7. Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymize your data within a reasonable timeframe, unless we are required to retain it by law.

8. Children's Privacy

Paper Trail is intended for readers aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their information, please contact us immediately so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will post the updated policy here with a revised date. We encourage you to check back occasionally to stay informed.

10. Contact Us

Your privacy matters to us, and we are always happy to chat about it. If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at questions@ondpapertrail.com. We read every message and aim to respond within 1-2 business days.